Frequently Asked Questions

Q. Is your jewellery waterproof and sweatproof?

A. Yes, you can wear it anywhere (swimming, gym, jogging etc.) and it won’t tarnish.

Β 

Q. Will my jewellery fade over time?

A. No! Give it an occasional clean with a microfibreΒ cloth to remove any daily grime build up, and it will look as good as new.

Β 

Q. Does your jewellery cause skin conditions or irritation?

A. No. Our jewellery is made from stainless steel and/or titanium and where applicable has a silver or gold plating or PVD finish. None of these materials are linked to skin irritation amongst the general population.

Β 

Q. Do you offer a guarantee for your jewellery?

A. Yes! All our jewellery has a lifetimeΒ guarantee. See our returns policyΒ if you encounter any problems.

Β 

Q. Can I have my money back if I change my mind?

A. Yes, you can. You have 14 days from receipt of your jewellery to let us know if you want to return it for a full refund. Details of how to process a return can be foundΒ here.Β 

Β 

Q. Do you ship abroad?

A. Yes, we do, there may be a small charge at checkout.

Β 

Q. How long does it take to receive my jewellery?

A. UK Next Day Delivery: For orders made before 4pm Mon-Fri and 12pm Sat we will deliver the next day. Sunday and bank-holiday orders will be dispatched the next working day.

For all other UK orders our free delivery window is 2-5 working days.